While all sales of our lashes, cosmetics, accessories, and bundles are final, we are here to assist you in any way we can. If you have any concerns or questions, please reach out to us at info@pearhaus.studio. Our team is dedicated to finding the best possible solution for you and providing the support you deserve.

If you receive a damaged or defective item, please contact us within 15 days of receiving your order by emailing info@pearhaus.studio.

Kindly include your Order Number, a photo of the product, and details of the concern. Please note that Pearhaus reserves the right to decline store credit, refund, or replacement requests submitted after the 15-day period from the date of receiving the order.

At Pearhaus, we work quickly to process and ship your order, so once you have placed your order we are unable to make any changes. Please ensure the items in your order and address are correct before purchasing. If you are unsure please EMAIL us at info@pearhaus.studio us before you order.