Pearhaus.Studio is not responsible for the loss or theft of packages once they have been delivered. However, we offer Pearhaus Package Protection to help ensure your order is protected, in the instance that it becomes lost-in-transit, stolen, or damaged during shipping. Orders that have opted into Package Protection are eligible for replacements, we do not provide refunds. 
All requests must be made within 30 days of the parcel being marked as delivered by the courier.

By opting out of Pearhaus Package Protection you are agreeing that Pearhaus.Studio is not liable for any lost or stolen parcels. If you are experiencing any issues locating your parcel, we would recommend starting a claim with the courier as soon as possible.

All Package Protection claims must be submitted through a customer service representative at info@pearhaus.studio!

Please Note: Pearhaus Package Protection will not be refunded or reimbursed via gift card for returned orders. 

If you have entered the wrong shipping address, please email us at info@pearhaus.studio immediately with your Order Number and the correct address. If your order has already been processed, it is your responsibility to contact the carrier for any address changes

Pearhaus is not responsible for lost or stolen products. If you experience this issue, please contact us at info@pearhaus.studio with your Order Number and Tracking information for investigation. Pearhaus reserves the right to determine the need for product replacements, if necessary.

Pearhaus is not responsible for any import duties, broker fees, customs charges, or taxes incurred on international shipments. These fees are the responsibility of the purchaser.

It's important to understand that these fees are not determined or applied by Pearhaus. If you have any questions or concerns about these charges, we recommend reaching out to your local customs office for detailed information

Currently, we ship to Australia, Hong Kong SAR, Japan, Singapore, United Kingdom, Korea, Taiwan. We are working hard to make our products available in more countries in the future!